One address handles every enquiry: orders, certificates, institutional purchasing and anything about a material already delivered. Telling us which of those it is, in the form below or in your subject line, is the fastest route to a useful answer.

Send an enquiry

How to reach us

• Email — info@core-research.net, for all enquiry types below.
• Location — Birmingham, United Kingdom. Materials are dispatched from Birmingham within the UK.
• Telephone — 07756 625584, 9am to 9pm.

What to include

Most delays come from a first message that cannot be acted on. Whatever the enquiry, the useful details are the same: the material as it is catalogued, the quantity and format, and — if it concerns something already sent — the lot identifier printed on the container. Without a lot identifier a certificate cannot be matched to what you hold.

Enquiry types

• Product and catalogue — format, presentation and what is listed. Specification values are published on each product page as they are confirmed.
• Batch documentation — the certificate for a specific lot. Quote the lot identifier from the container. See batch documentation.
• Institutional and purchase-order buying — quotations, PO ordering and lot continuity for a study. See institutional procurement.
• An order already placed — dispatch, delivery or a discrepancy on arrival. Report a discrepancy before the material is used. See shipping and delivery.

What this channel does not cover

Core Research supplies materials for laboratory research use only. We do not provide dosing, reconstitution for administration, injection, veterinary, clinical or therapeutic guidance, and we cannot advise on the use of any material in or on humans or animals. Enquiries of that kind will not be answered on those terms, regardless of how they are framed.

We also cannot interpret your experimental results, recommend one material over another for an intended outcome, or confirm that a material is suitable for a purpose. What we can do is tell you what a material is, what format it is supplied in, and what documentation exists for the lot you hold.

Response times

Enquiries are answered within one working day. Where an answer depends on the lot record or on the carrier, the first reply says so and gives the timescale.